Account Manager / Up-Seller (eBook)
Job Overview
We are seeking an Account Manager / Up-Seller to manage existing clients and increase revenue by upselling eBook-related services. The ideal candidate understands the publishing lifecycle and can confidently recommend value-added services that help authors and businesses succeed.
Key Responsibilities
- Manage and nurture existing eBook and publishing clients
- Identify opportunities to upsell and cross-sell eBook services such as editing, proofreading, cover design, formatting, publishing, marketing, and audiobook conversion
- Act as the primary point of contact between clients and internal teams
- Understand client goals and propose custom eBook growth solutions
- Ensure smooth project delivery and high client satisfaction
- Maintain accurate client records, upsell history, and follow-ups in CRM systems
- Meet monthly revenue and upsell targets
- Handle client concerns, retention, and long-term relationship building
Required Skills & Qualifications
- Proven experience as an Account Manager, Up-Seller, or Sales Executive
- Excellent English communication and negotiation skills
- Experience selling eBook, publishing, or digital services
- Strong persuasion and objection-handling skills
- Organized, client-focused, and revenue-driven mindset
Preferred (Bonus Skills)
- Knowledge of Amazon KDP, IngramSpark, or self-publishing platforms
- Experience with international clients (US / UK / AU)
- Upselling high-ticket publishing or marketing services
What We Offer
- Fixed salary + high commission on upsells
- Performance-based bonuses
- Long-term growth opportunities in the publishing industry
- Supportive and professional work environment